Effective Date: 06 October 2025

Last Updated: 06 October 2025

Sufalaam (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal data in connection with our website, services, and applications in compliance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Definitions

For clarity, the following terms are defined as follows:

1. “Personal Data” – Information that identifies or can identify an individual, including but not limited to name, contact information, email address, and payment information.
2. “Sensitive Personal Data or Information (SPDI)” – Information such as financial information, passwords, medical records, etc., as defined under Indian IT Rules.
3. “Processing” – Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

2. Consent

By accessing or using our services, you expressly consent to the collection, processing, and storage of your personal data as described in this Privacy Policy. Users may withdraw consent at any time by contacting us at the email provided below, subject to legal or contractual restrictions.

3. Data We Collect

We may collect the following information:

1. Personal Data: Name, email, phone number, address, payment details.
   b. Technical Data: IP address, browser type, device information, access times.
   c. Cookies and Similar Technologies: For analytics, improving services, and personalization.

We do not collect or store sensitive personal data unless explicitly provided by the user for a specific purpose.

4. Purpose of Collection

We collect and process personal data for the following purposes:

1. To provide, maintain, and improve our services.
   ii. To process payments and fulfill orders.
   iii. To communicate with users regarding updates, offers, and service-related information.
   iv. For analytics and business development.

We only use personal data for purposes explicitly stated and will not process it for unrelated purposes without your consent.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Users may request deletion of their personal data by contacting us at the email provided below.

6. User Rights

Users have the following rights regarding their personal data:

1. Right to access personal data held by us.
   ii. Right to correct or update inaccurate or incomplete data.
   iii. Right to request deletion of personal data.
   iv. Right to withdraw consent for data processing at any time.
   v. Right to lodge a complaint with Sufalaam regarding any violation of privacy rights.
   vi. Right to escalate complaints to the relevant regulatory authority if unsatisfied with our response.

7. Data Sharing

We do not sell or rent personal data. Personal data may be shared only with service providers, payment processors, or other third parties strictly for operational purposes, and such parties are bound by confidentiality agreements.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties, and we encourage users to read their privacy policies.

8. Security of Data

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Breach Notification: In the event of a data breach that may compromise personal data, we will notify affected users in accordance with applicable law.

Internal Handling: We maintain internal policies on data access, storage, and employee training for handling personal data.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site usage, and for marketing purposes. Users may disable cookies in their browser settings; however, some features may not function properly.

10. Limitation of Liability

Sufalaam shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our services, including any loss of data or unauthorized access, except to the extent required by law.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated on the website with an updated “Effective Date” and version number. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For any questions, complaints, or requests related to this Privacy Policy, please contact:

Email: [email protected]