1. Scope & Application

1.1. – These terms of sale (“Terms”) apply to all offers, sales, and purchases of organic/natural food and lifestyle products and services sold through the website on which we post these conditions (“Site”), by:
(a) us, sufalaam.com (references to “us,” “we,” or “our” being construed accordingly), the seller, to
(b) you, the purchaser (references to “you” or “your” being construed accordingly).

1.2. – All purchases are final, non-cancelable, and non-refundable, except as specified in the applicable returns/refund policy.

1.3. – This website, sufalaam.com, is offered to you conditioned on your acceptance, without modification, of the terms, conditions, notices, etc., contained herein. Accessing and continued use of this website constitutes your binding and conclusive acceptance and agreement to all such terms, conditions, and notices. If at any time the terms and conditions of this agreement are no longer acceptable to you, you should immediately cease all use of the sufalaam.com website and its ancillary products and services.

2. Offer, Acknowledgment, and Acceptance

2.1. – Any prices, quotations, and descriptions made or referred to on this site are subject to availability and do not constitute an offer. They may be withdrawn or revised at any time prior to our express acceptance of your order (as described below).

2.2. – While we make every effort to ensure that items appearing on the site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfill it. If this is the case, we will refund any prior payment that you have made for that item as per our refund policy.

2.3. – An order submitted by you constitutes an offer by you to us to purchase products on these terms and is subject to our subsequent acceptance.

2.4. – Prior to such acceptance, an automatic email acknowledgment of your order may be generated. Please note that any such automatic acknowledgment does not constitute a formal acceptance of your order.

2.5. – Our acceptance of your order takes effect and the contract is concluded at the point where such offer is expressly accepted by us, dispatching your order, and accepting your credit card or other payment (“acceptance”).

2.6. – We may keep records of orders received, acknowledgments, acceptances, and other contract records for a reasonable period after acceptance. We may be able to provide you with copies upon written request; however, you must make sure you print a copy of all such documents and these terms for your own records.

3. Your Representations

3.1. – You represent that the information provided by you when placing your order is up-to-date, materially accurate, and sufficient for us to fulfill your order.

3.2. – Unless agreed otherwise or required by applicable law, any warranties provided in relation to products only extend to you on the understanding that you are a user and not a reseller of those products.

3.3. – No warranty, commitment, or any other obligation should ever be assumed by you on our behalf or on behalf of a product manufacturer, licensor, or supplier without our express prior written consent.

4. Safety Guidelines You Are Advised to Follow Before Using Our Products

4.1. – Before using a product you are unfamiliar with, find out its medicinal properties. Research it thoroughly and/or consult with an appropriately qualified practitioner or expert.

4.2. – If you are taking prescription drugs or have a medical condition, check with an appropriately qualified practitioner before using products.

4.3. – As individuals, we all have different constitutions, sensitivities, allergic reactions, and possible health conditions. However, we shall not be responsible or liable for any kind of reaction, adverse effect, or symptoms as a result of using any of the products listed on our website.

5. Price and Terms of Payment

5.1. – Prices payable for products are those in effect at the time of dispatch or delivery unless otherwise expressly agreed. Prices may be indicated on the site or an order acknowledgment, but the authoritative price, in the event of any discrepancy, is the price notified to you upon our acceptance.

5.2. – We have the right, at any time prior to our acceptance, to withdraw any discount and/or revise prices to take into account increases in costs, including (without limitation) costs of materials, carriage, labor, or the increase or imposition of any tax, duty, or other levy, and any variation in exchange rates. We also reserve the right to notify you of any mistakes in product descriptions or errors in pricing prior to product dispatch.

5.3. – Unless otherwise specified, prices quoted are exclusive of shipping or delivery charges (which are stated on the site) and exclusive of VAT and any other tax or duty (where applicable).

5.4. – You agree to pay for taxes, shipping, or carriage of products as such costs are specified by us on the site when you submit your purchase order.

5.5. – Unconditional and irrevocable payment shall be made while placing the order and by such methods as are indicated on the site (and not by any other means unless we have given our prior agreement).

6. Delivery and Risk

6.1. – Delivery timescales/dates specified on the site, in any order acknowledgment, acceptance, or elsewhere are estimates only. We do not undertake to dispatch products by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.

6.2. – Delivery shall be to a valid address within the territory submitted by you and subject to acceptance (“delivery address”). You must check the delivery address on any acknowledgment or acceptance we provide and notify us without delay of errors or omissions.

6.3. – If you refuse or fail to take delivery of products provided in accordance with these terms, any risk of loss or damage to the products shall nonetheless pass to you.

7. Refund and Replacement Policy

7.1. – We shall not be liable, and you shall not be entitled to reject products except for:
(a) Damage to or loss of products or any part thereof in transit (where the products are carried by our own transport or by a carrier on our behalf), where notified to us within 7 working days of receipt of the products.
(b) Defects in products (not being defects caused by any act, neglect, or default on your part), notified in writing to us within 14 days of receipt of the products.

7.2. – Where there is a shortage, failure to deliver, or any defect in or damage to a product or service, we may at our option:

• (a) Make good any such shortage or non-delivery.
• (b) Replace or repair the product upon you returning the product.
• (c) Refund the price paid in respect of any products proved to be damaged or defective.